At Therapy in a Bin, we want you to be happy with your purchase. Purchases made through the AFB, are non-returnable unless defective. For online orders, please contact our customer service to obtain an authorization number for returning an item. Any items returned without authorization may result in an additional 15% restocking fee. All deliveries should be inspected immediately. If a product is defective, it should be noted and reported at the time of delivery on the original packing list and photos of the box and item sent with the request. Damages and/or issues with your order reported after 5 days of receipt will not be accepted.
Sensory items such as Swings, Weighted Animals, Body Socks, Bean Bag Chairs, Shoulder Wraps, Lap Pads, Weighted Blankets, Sensory Pouches and Chewelry are Non-Returnable due to hygienic reasons.
Returns will be accepted within 30 days of the date of purchase. Items returned must be in perfect reselling condition (unopened packaging). Either a replacement product or a credit to your account will be issued, excluding return and replacement of freight. Return of payment will be paid with one business day of receiving the returned goods.
If you need to cancel an order you have placed, please contact us at canada@therapyinabin.com.